Returns Policy

Return and Exchange Policy
Cannadoo Limited (CRN 10616398)
a subsidiary of Dalgety Limited  (CRN: 10274117)


Return Policy

Once an order has been dispatched you may return the goods within 30 days of receipt. Goods must be unopened with the seal intact. If an item has been used or opened, we cannot accept a return because of potential denaturing of the product.

To cancel or return goods please contact us via our website by quoting your order number.


If you need to exchange a product for the same, contact us via our website and quoting your order number. Please note that we can only replace goods if they are defective, damaged or incorrect.

Lost or Undeliverable Orders

If your order is lost in the post, we will send you a replacement within the timescale designated by the chosen courier for the items that are considered lost. If your order is damaged, we will send you suitable replacements as soon as we can.

If your order is returned to us due to insufficient or incorrect delivery information supplied to us by you or because the goods are otherwise undeliverable through no fault of our own, we may, subject to discretion, charge for the redelivery cost. Please ensure that you give us correct postal information and that you accept delivery or collect your items in a timely manner to avoid redelivery costs.

All orders are sent with proof of postage and insurance. If you do not receive your order within the stated times please contact us and we will investigate. Where appropriate, we will resend your order. Please note that all deliveries are made via third parties and are subject to their terms and conditions. Although we make our best efforts to get your order to you as quickly as possible, we are not able to guarantee levels of delivery service and timescales for delivery.

If we are aware of any delays in delivery times, we will contact you immediately. You may cancel your order without cost up to the point that you receive confirmation that your order has been dispatched.


Please refer to ‘best before’ dates on product packaging to determine product life. However, we guarantee a minimum of 6 months shelf life from when the product is dispatched.

You can send returned items to:

Ryknield House,
DE13 7AB